A literature review: developing an information feedback interface to encourage water conservation behavior among utility customers
Vol. 7 No. 1 (2016). Cover photo: Lake Austin Dam on the Colorado River, June 15, 1935. Photo CO8484, Austin History Center, Austin Public Library.


information customer feedback
water conservation interface


Water conservation behavior among water utility customers can be encouraged by engaging and educating customers about their consumption habits. To be successful, the information used to engage and educate must (1) be comprehensive, including both broad and narrow information, so that individuals understand where they fit into water management and how their actions impact water management and their community, and (2) help them make decisions about their use. 

This article is a literature review of elements that can be incorporated into a customer-friendly information feedback interface. Some elements discussed are billing features, information about the water cycle, and local water sources, and local partnerships. The use of data is also addressed, and to that end, benefits of advanced metering infrastructure systems are mentioned.  The details of these systems are not addressed. The intent of this research is to provide types and styles of information that can be combined to create an effective and meaningful information feedback system for water utility customers to encourage conservation.

Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).