A literature review: developing an information feedback interface to encourage water conservation behavior among utility customers

Chelsea A.J. Hawkins, T. Allen Berthold


Water conservation behavior among water utility customers can be encouraged by engaging and educating customers about their consumption habits. To be successful, the information used to engage and educate must (1) be comprehensive, including both broad and narrow information, so that individuals understand where they fit into water management and how their actions impact water management and their community, and (2) help them make decisions about their use. 

This article is a literature review of elements that can be incorporated into a customer-friendly information feedback interface. Some elements discussed are billing features, information about the water cycle, and local water sources, and local partnerships. The use of data is also addressed, and to that end, benefits of advanced metering infrastructure systems are mentioned.  The details of these systems are not addressed. The intent of this research is to provide types and styles of information that can be combined to create an effective and meaningful information feedback system for water utility customers to encourage conservation.


information customer feedback, water conservation interface

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Copyright (c) 2016 Chelsea A.J. Hawkins, T. Allen Berthold

Texas Water Journal

The Texas Water Journal is an online, peer-reviewed journal devoted to the timely consideration of Texas water resources management, research, and policy issues from a multidisciplinary perspective that integrates science, engineering, law, planning, and other disciplines. It also provides updates on key state legislation and policy changes by Texas administrative agencies. The journal is published by the Texas Water Journal, a nonprofit organization, in cooperation with the Texas Water Resources Institute, part of Texas A&M AgriLife.

ISSN 2160-5319
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