Collaboration in Virtual Worlds: The Role of the Facilitator

Authors

  • Benjamin G Wigert The Center for Collaboration Science,University of Nebraska at Omaha
  • Gert-Jan de Vreede The Center for Collaboration Science,University of Nebraska at Omaha
  • Imed Boughzala Institut TELECOM
  • Ikram Bououd Institut TELECOM

DOI:

https://doi.org/10.4101/jvwr.v5i2.6225

Keywords:

Virtual world, facilitation, facilitator, collaboration, decision making, leadership

Abstract

Virtual worlds (VWs) are becoming a popular medium for meetings and collaborative problem solving efforts. However, complex VW communication tools and challenges in managing online social interactions are likely to complicate VW collaboration efforts. Therefore, the purpose of our study was to investigate the role of the facilitator when collaboration is conducted in a virtual environment. In order to conduct our study, we developed a questionnaire based on major issues in real world collaboration and interviewed 14 subject-matter experts. Participants were asked to identify what key differences facilitators perceive between virtual and real world collaboration. In response, participants provided many insights, such as the new interpersonal management challenges that arise from the absence of face-to-face communication. Participants also warned of the challenges associated with the introduction of more technology to the collaboration process. Further, they identified credibility and trust issues that arise due to facilitators

Author Biographies

Benjamin G Wigert, The Center for Collaboration Science,University of Nebraska at Omaha

Research Associate

The Center for Collaboration Science

University of Nebraska at Omaha

Gert-Jan de Vreede, The Center for Collaboration Science,University of Nebraska at Omaha

Managing Director

Imed Boughzala, Institut TELECOM

Professor, Information Systems

Telecom Business School

Institut TELECOM

Ikram Bououd, Institut TELECOM

Research Associate

Telecom Business School

Institut TELECOM

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Published

2012-08-13

Issue

Section

Assembled (rush to press papers)