One-way Communication or Co-Creating Tourism Experience Already? Polish Perspective on the Use of ICT by DMOs

Authors

  • Aneta Pawłowska-Legwand Department of Tourism and Health Resort Management, Institute of Geography and Spatial Management Faculty of Geography and Geology Jagiellonian University in Kraków

Abstract

Nowadays, ICT is used by Destination Management Organisations, not only to provide tourist information, but also to co-create tourism experiences. The main purpose of the paper is to discuss the approach of Polish Destination Management Organisations to co-creation of tourism experience with the use of ICT on the example of Małopolska Voivodeship, Poland. The approach of Destination Management Organisations to digital tourism marketing should be based on the awareness of both the potential of ICT-based tools and the context they operate in. ICT-related solutions implemented by Destination Management Organisations have to be matched to the ICT infrastructure that exists at the destination or region as well as to the needs of tourists who visit the area. The co-creation of tourism experience is beneficial both for Destination Management Organisations and tourists, but this approach should only be applied when both sides are ready to cooperate.

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Published

2020-12-31

How to Cite

Pawłowska-Legwand, A. (2020) “One-way Communication or Co-Creating Tourism Experience Already? Polish Perspective on the Use of ICT by DMOs”, e-Review of Tourism Research, 18(3), pp. 342–362. Available at: https://journals.tdl.org/ertr/index.php/ertr/article/view/721 (Accessed: 25October2021).