Explore Music Data to Enhance Customer Satisfaction

Authors

  • Gizem Kayar Computer Engineering Department Yaşar University
  • Tolga Sümer Computer Engineering Department TED University
  • Furkan Soytürk Computer Engineering Department TED University
  • Galip Erkin Doruk Computer Engineering Department TED University
  • Cihan Çobanoğlu College of Hospitality & Tourism Leadership (CHTL) University of South Florida Sarasota-Manatee

Keywords:

Data Analysis, Spotify API, Customer Satisfaction

Abstract

Restaurant-like service areas have been adapting different technologies to enhance customer satisfaction for many years. In this LBR, we share our research idea about how to integrate music data and its analysis for this purpose. In the first part, we propose a voting system to carry your favorite song to the top of the list to be played next in your place. In the second part, we propose a recommendation system to find a place that suits your music requirements in your close proximity. Our preliminary survey results for the first part and the data analysis results for the second part shows that our approach has a promising potential for customer satisfaction.

Author Biographies

Gizem Kayar, Computer Engineering Department Yaşar University

Gizem Kayar is an assistant professor and a faculty member at Yaşar University Computer Engineering Department. Her research focuses on Computer Graphics, Game Programming, VR/AR based gamified health applications, and integration of mentioned emerging technologies also in tourism.

Tolga Sümer, Computer Engineering Department TED University

Tolga Sümer is a Computer Engineering student at TED University and a game programmer at OTTO Games, Turkey.

Furkan Soytürk, Computer Engineering Department TED University

Furkan Soytürk is a TED University graduate and a freelance Computer Engineer.

Galip Erkin Doruk, Computer Engineering Department TED University

Galip Erkin Doruk is a Computer Engineering student at TED University.

Cihan Çobanoğlu, College of Hospitality & Tourism Leadership (CHTL) University of South Florida Sarasota-Manatee

Cihan Çobanoğlu is the McKibbon Endowed Chair Professor of the College of Hospitality & Tourism Leadership (CHTL) at the University of South Florida Sarasota-Manatee (USFSM), and he also serves as the director of the M3 Center for Hospitality Technology and Innovation and coordinator of International Programs for the College of hospitality & Tourism Leadership. His research involves the use and impact of technology in the hospitality industry.

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Published

2019-12-12

How to Cite

Kayar, G., Sümer, T., Soytürk, F., Doruk, G. E. and Çobanoğlu, C. (2019) “Explore Music Data to Enhance Customer Satisfaction”, e-Review of Tourism Research, 17(3). Available at: https://journals.tdl.org/ertr/index.php/ertr/article/view/527 (Accessed: 16January2021).

Issue

Section

Late Breaking Results

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