Using Design Thinking as an Educational Tool for Conceptualizing Future Smart Hotel Guest Experiences
Keywords:
Design Thinking, Smart Hospitality, Smart Tourism Innovation, Experience-driven DesignAbstract
Design thinking (DT) is the foundation of smart tourism innovation. This study extends the theoretical foundation by showcasing how DT was deployed in a tertiary classroom setting during a smart hospitality innovation project. The study involved 30 students who were asked to design tomorrow’s smart hotel guest experiences for business and family travelers. The study used an explanatory case study to report the curriculum design, the DT methods used, and the way they were applied to the design practice. We made suggestions for tourism professionals and educators who want to deploy DT in their smart tourism innovation projects.
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e-Review of Tourism Research (eRTR) is an international electronic bulletin for tourism research (ISSN:1941-5842). It comprises current tourism research articles, commentaries and reviews by industry professionals. The materials are provided for the personal noncommercial use of registered users of the eRTR, free to individuals and institutions. Copies of articles may be distributed for research or educational purpose, free of charge and without permission. However, commercial use of the eRTR or the articles contained herein is expressly prohibited without the written consent of the publisher.
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