Integrating Overtourism in the Smart Tourism Cities Agenda

Authors

  • Joseph A. Ivars-Baidal Tourism Research Institute University of Alicante
  • Maria García Hernández Department of Human Geography Faculty of Geography and History Universidad Complutense de Madrid
  • Sofia Mendoza de Miguel Department of Human Geography Faculty of Geography and History Universidad Complutense de Madrid

Keywords:

overtourism, ICT, smart tourism cities, smart destination, governance, DMO

Abstract

This research note explores how cities that develop a smart city and/or smart destination strategy approach the management of overtourism. A group of cities with uneven tourism pressure in Spain and Portugal have been expressly selected. Using a qualitative methodology, the findings show that overtourism is a complex phenomenon comprising highly diverse processes and constitutes a localised problem in specific areas of each city. The measures for addressing overtourism include regulatory measures and the occasional use of Information and Communication Technologies (ICT). There is a need for an increasing use of technology that could have a wider scope if the smart city/destination strategy were more consolidated from a holistic point of view.

Author Biographies

Joseph A. Ivars-Baidal, Tourism Research Institute University of Alicante

Josep A. Ivars-Baidal is an Associate Professor at the University of Alicante. His research focuses on tourism policy, innovation and management and planning of tourism destinations.

Maria García Hernández, Department of Human Geography Faculty of Geography and History Universidad Complutense de Madrid

María García Hernández is an Associate Professor at the Complutense University of Madrid. Her research works focuses on urban tourism, cultural tourism and management and planning of tourism destinations.

Sofia Mendoza de Miguel, Department of Human Geography Faculty of Geography and History Universidad Complutense de Madrid

Sofía Mendoza de Miguel is a Phd student at the Departament of Geography (Complutense University of Madrid). She investigates urban tourism policies and the phenomenon of overtourism.

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Published

2019-12-07

How to Cite

Ivars-Baidal, J. A., Hernández, M. G. and Mendoza de Miguel, S. (2019) “Integrating Overtourism in the Smart Tourism Cities Agenda”, e-Review of Tourism Research, 17(2). Available at: https://journals.tdl.org/ertr/index.php/ertr/article/view/500 (Accessed: 16January2021).

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