Notel Health Services: A Role-Playing Simulation

Abstract

This paper describes a simulation entitled “Notel Health Services” which integrates cost accounting, tactical operations, strategic planning, and interpersonal skills. This simulation is being used to give physician’s assistant majors an opportunity to experience the “business” of delivering health-care services. The Notel Health Services simulation, described in this paper, was designed to help students understand management issues faced by physicians in private practice. Although this simulation uses a medical setting, it would be suitable for any upper-level management class that includes a discussion of professional-services industries.