Serious Play: The BPI Game

Juan Sebastian Zapata-Tamayo, Carlos Mario Zapata-Jaramillo, Miguel Esteban Betin-Montes


BPI (Business Process Improvement) game is a simulation of a method for improving business processes. Business analysts—the target practitioners of the game—are encouraged to follow ten steps for improving processes by using a game similar to Monopoly™. The game is cyclical, since processes can be improved once and again. Such improvement is reflected on increments of the key performance indicators to be tested and implemented.

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