Learning Business Process Improvement by Using a Game

Juan Sebastian Zapata-Tamayo, Carlos Mario Zapata-Jaramillo, Miguel Esteban Betín-Montes


Business process improvement is the systematic analysis of processes in order to measure and improve process performance. Some games have been created for teaching several aspects of management, but process improvement is still outside the focus of such work. Also, the ABSEL community has some effort in teaching and understanding business management, the broader area that covers business improvement. In this paper we propose a game for practicing the main steps of business process improvement. The game was played by several students and real-world practitioners with promising results.

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