Teaching Mediation Skills to Managers: An Experiential Approach to Teaching Mediation in One Class

Ed Wertheim

Abstract


Managers today are asked to demonstrate strong skills in conflict resolution in a variety of forms.  While this primarily involves negotiation, the most common form of conflict resolution, there is an increased emphasis on mediation or third party assisted negotiation.  Managers will find themselves asked to be involved as a neutral to solve problems.  This may or may not lead to a formal mediation, but even if not, the skills required of a mediator, are useful skills for any manager.  This session (presented by a professor of negotiation and professional mediator) will focus on teaching the basic skills of mediation in one or two classes.  The session will involve a role-play used to introduce the topic.

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