Effectively Using Experiential Learning to Impart TQM Concepts in a High Technology Environment

Abstract

The session will examine various experiential learning techniques that have been used in this setting to impart key concepts of TQM such as teamwork, customer focus and continuous improvement. Setting up the activity, conducting and debriefing needs to be done in a way that learners see the value in the activity and able to extract the desired key concepts of total quality. By utilizing some simple guidelines the trainer can turn a mediocre session into one which will generate enthusiasm for the subject matter. The essential goal is to create an environment where the learners are able to apply the learning back to their jobs resulting in a positive impact to the corporate bottom line.