Introducing Students to Potential Total Quality Management Ethical Dilemmas

Authors

  • Walter J. Wheatley
  • Robert H. Bennet
  • Terry R. Armstrong

Abstract

Much of what students learn in Total Quality Management (TQM) instruction concerning the relationship between the human element of the organization and Total Quality implementation is that TQM is an inherently positive influence. However, because TQM has become such a strong influence on the social information forces, which shape worker attitudes, satisfaction, and future behavior, it is becoming apparent that TQM creates ethical issues because of some of its side effects. Some possible side effects are that TQM may not always improve job satisfaction, effect necessary changes, provide individuals with certainty about their work, and assist them in obtaining personal goals. While the authors of this paper are very positive toward TQM, we feel it is imperative that TQM instruction address the possibility of these side effects.

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Published

1997-03-06