End-User Quality of Experience Oriented Adaptive E-learning System

Cristina Hava Muntean, Jennifer McManis

Abstract


In the context of new devices and with a variety of network technologies that allow access to the Internet, the providers of e-learning materials have to ensure that the users have a positive experience using their e-learning systems and they are happy to re-use them. Adaptive Hypermedia research aims to provide personalised educational material that ensures a positive learning experience for the end-users. However, user experience is dependent not only on the content served to them, but also on the user perceived performance of the e-learning system. This leads to a new dimension of individual differences between Web users: the end-user Quality of Experience (QoE). We have proposed a solution for Adaptive Hypermedia Systems (AHS) that provides satisfactory end-user QoE through the use of a new QoE layer. This layer attempts to take into account multiple factors affecting QoE in relation to the delivery of a wide range of Web components such as text, images, video, audio.
The effectiveness of our QoE layer has been tested in comparison to a standard educational AHS and the results of these tests are presented in this paper. Different educational-based evaluation techniques such as learner achievement analysis, learning performance assessment, usability survey and correlation analysis between individual student performance and judgment on system usability were applied in order to fully assess the performance of the proposed QoE layer. Results of the tests showed that the use of the QoE layer brought significant improvments in terms of user learning performance, system usability and user satisfaction with the personalised e-learning system while not affecting the user learning achievement.

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